Very knowledgeable and honest. Took my Volvo in for an oil change. Volvo recently changed the specifics on the type of oil I need. I had received an online quote from the owner. Once there, he saw the sticker that I needed the specific (more expensive) synthetic. He still honored his quoted price, which was 1/4 of the price the dealership wanted. He also explained the need for this oil (since the dealership never did when I was there for my last oil change.) As a woman, you always leave an auto shop wondering if you've been duped....not here.